Support & Troubleshooting
← Manual
Common issues and their resolutions for YachtAware installations.
Start with the general pages - most symptoms (a device greyed out, a camera with no picture) are not specific to any one manufacturer. Only move to a vendor page once you have narrowed the fault to that system.
General
| Page | Covers |
|---|---|
| Devices - General | A device greyed out or unavailable - the offline indicator used by every device type |
| Cameras & Video | Camera offline or no live video, live-streaming network requirements, gaps in recorded video |
By Integration
| Page | Covers |
|---|---|
| Paxton | ACU beeping, check-in/out delay, doors not responsive, doors missing from discovery |
| Armatura | Lockdown mode triggered |
| Milestone | Open Network Bridge / FFmpeg authentication errors |
For integration setup (rather than faults), see Integrations.